Bespoke Care provided my frail 92 year old mother with exceptional caring live in staff to look after her in her home in Mayfield during the last year of her life. Sue and Lindsey were always available for support behind the scenes. It was reassuring to have such a good personal service from an excellent local company.In the three years that my wife and I have been using carers from Bespoke Care, we have appreciated the professionalism of the management team and the carers they have provided.
In particular, the way in which they assess the required care needs and match a carer that can provide those duties.
A further point to be commended is that members of the management team make regular visits and telephone calls to ensure that their client’s needs are being continually met with. This all adds up to “caring carers”.
Mr L, Mayfield East Sussex
In their brochure, The Bespoke Care Company state that they are a family run concern – this, I think is their greatest asset.
At 93 years old, having given up driving and living alone in a dearly loved, rather isolated cottage in Sussex, I turned to them for help. I am more than satisfied with the very personal care and attention I have received from them for over 18 months to date.
Mrs R, Haywards Heath West Sussex
She was able to be at home with people she trusted, caring for her and her pets, with friends and family popping in right until she died. In many ways it couldn't have been a better ending. Thank you so much for being on board with us. I personally am very grateful for the support you gave us, and advice, it was a great help.Having interviewed a number of different care agencies, we found Bespoke to be the only one who not only provided a detailed questionnaire for us to complete but also addressed pertinent questions directly to our mother rather than ‘over her head’ to us.
We felt that, unlike the other agencies, Bespoke Care were trying very hard to match our mother's wishes and interests with those of a relevant carer. We have been entirely satisfied with the carers Bespoke have provided, all of whom have been caring and concerned for our mother’s welfare and our mother has become very attached to all of them.
Occasionally, we have visited our mother unannounced and have always found her neatly dressed, well groomed and looking very happy. Any concerns that either the carers or we have had, have always been dealt with promptly, often with an accompanying visit. We are very happy with the service provided by Bespoke and have no hesitation in recommending them.
Mrs G, Mayfield East Sussex